Privacy Policy

This Privacy Policy applies to Botway's websites, mobile applications, and related services that link to this Privacy Policy (collectively, the "Services"). Where Botway provides Services to property owners, operators, landlords, agents, or other business customers, those customers may control what information they upload or process through the Services; where appropriate, Botway processes that information to provide the Services to the customer.

Botway is a technology platform. Botway is not a party to lease or sale transactions between landlords/owners, tenants, buyers, sellers, brokers, or agents, except to the extent Botway separately enters into a signed written brokerage/agency agreement or is otherwise acting as a licensed agent in a specific transaction. Nothing in this Privacy Policy creates an agency relationship or modifies legal duties that may apply when a licensed agent is acting in a fiduciary capacity under New York law.

Botway does not provide legal, tax, or financial advice, and AI outputs are not professional advice (see "AI and automated decision-making" below).

Botway may offer the Services free of charge unless otherwise agreed in writing. The Services are provided "as is" and "as available," to the maximum extent permitted by law (see "Important legal notices" below).

We believe everyone deserves equal access to housing, to professional real estate services, and to the opportunity to build wealth through real estate — regardless of who they are, where they come from, or how they identify.

At Botway, fair housing compliance is not managed reactively. It is built into every client interaction, every listing, every advertisement, and every application process from the start.

• •Fair Housing Act (42 U.S.C. § 3604)
• •Americans with Disabilities Act
• •Equal Credit Opportunity Act

• •New York Human Rights Law (Executive Law § 296)

• •NYC Human Rights Law (NYC Administrative Code § 8-107)
• •One of the broadest local anti-discrimination laws in the nation

Client Services

Every prospective buyer, seller, tenant, and landlord receives the same quality of service. Botway's Standard Operating Procedures prerequisites — identification, pre-approval, buyer agreements — are applied uniformly to every client, without exception.

Property Showings

Botway agents do not steer clients toward or away from any neighborhood, building, or property based on a protected characteristic or the perceived demographic composition of an area. You will be shown properties that match your stated criteria — nothing more, nothing less.

Advertising

All Botway property listings and marketing materials are reviewed for fair housing compliance before publication. We do not use language, imagery, or digital advertising targeting that steers, excludes, or signals preferences based on any protected class.

Rental Applications

Rental applications are evaluated under a uniform qualification framework using objective financial and contractual criteria only. Protected characteristics play no role in application evaluation or leasing decisions.

Internal Standards

Violations of Botway's fair housing policy by any affiliated agent or staff member are grounds for immediate remedial action, up to and including termination of affiliation.

Information You Provide or Create

• •Account and profile information — name, email, phone number, username/password, organization name, role/permissions
• •Property and listing information — addresses, unit attributes, pricing, availability, photos, descriptions, amenities, showing instructions
• •Leasing workflow information — inquiry messages, tour requests, application-related workflow status, communications routed through the Services
• •Customer support and communications — messages to support, emails, chat transcripts, call metadata where permitted, and attachments you choose to provide
• •Payments and subscription data (if applicable) — billing contact details and transaction metadata; payment card data is typically processed by payment processors

Information Collected Automatically

• •Device and usage data — IP address, device identifiers, app interactions, timestamps, referring pages, log files, crash/diagnostic data
• •Cookies and similar technologies — on web properties (see "Cookies and Tracking" below)

Information from Third Parties

• •Integrations and third-party connections — tour scheduling providers, property management systems, screening tools, analytics providers, and identity/fraud prevention vendors

Sensitive Data and Highly Regulated Data

Some workflows (for example, screening, identity verification, fraud prevention, or compliance) may involve sensitive or highly regulated information (e.g., government ID numbers). If collected, we use it only for disclosed operational, compliance, or security purposes and limit access.

• •Provide and operate the Services — account administration; property and workflow management; tour coordination; communications
• •Automation and AI-assisted workflows — generating summaries, drafting responses, prioritizing leads, routing tasks, and producing operational insights
• •Product improvement, analytics, and research — to improve reliability, user experience, and model performance
• •Security, fraud prevention, and integrity — detecting abuse; protecting accounts; investigating incidents
• •Compliance and legal obligations — recordkeeping, responding to lawful requests, enforcing policies

AI Output Limitations (Critical Notice)

• •AI-generated outputs can be incomplete, inaccurate, outdated, or misleading.
• •AI outputs are provided for informational and operational support; they should not be relied upon as the sole basis for decisions with legal, financial, housing, or similarly significant impacts.
• •You are responsible for reviewing outputs and ensuring compliance with applicable laws (including fair housing requirements).

AI Improvement and Training

To the maximum extent permitted by law and contract, Botway may use information (including de-identified, aggregated, or otherwise transformed data) to improve the Services and AI models, develop new features, and enhance safety and performance.

If you are a business customer and your contract restricts use of customer content for training, the contract controls.

Service Providers and Vendors

We share data with vendors that process information on our behalf (hosting, analytics, communications, customer support, security, payment processing, etc.).

Integrations You Enable

If you connect Botway to integrations (e.g., tour scheduling, property management software, screening tools), we share data needed to provide the integration.

With Your Organization and Transaction Counterparties

If you use Botway as part of a property management or leasing workflow, information may be shared among authorized users in your organization, and with counterparties needed to facilitate leasing/brokerage workflows (for example, landlords/owners, tenants/applicants, agents/brokers, co-brokers, and service partners).

Legal, Safety, and Enforcement

We may disclose information to comply with law, respond to lawful requests, protect rights/safety, investigate fraud, and enforce policies.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

Aggregated and De-identified Data

We may create and use aggregated or de-identified data for analytics, benchmarking, and product improvement, and we may commercialize such data where legally permitted.

We use cookies and similar technologies on our websites to:

• •Keep you signed in and maintain sessions
• •Remember preferences
• •Measure and improve performance
• •Support security and fraud prevention

Depending on configuration, we may also use analytics and marketing technologies. If we engage in cross-context behavioral advertising as defined by applicable law, we provide opt-out mechanisms as described below (see "California Privacy Disclosures").

Account Information and Communications

You may update certain account information through your account settings. You may also opt out of marketing communications by using unsubscribe mechanisms or contacting us.

Access, Correction, Deletion, and Portability

Depending on your jurisdiction, you may have rights to request:

• •Access to personal information we hold about you
• •Correction of inaccurate information
• •Deletion of personal information (subject to exceptions)
• •Data portability in certain cases

How to Submit Requests

Submit privacy requests by emailing rowan@botway.ai. We may require reasonable verification to protect your account and data.

Account Deletion

If you created an account through the app, you can request deletion of your account and associated data (subject to retention exceptions) via the in-app deletion pathway (if enabled) and via a web deletion request mechanism.

Retention Exceptions

If we must retain certain data for legitimate purposes (security, fraud prevention, regulatory compliance, dispute resolution), we will do so and explain retention in this policy.

We retain personal information only as long as reasonably necessary to:

• •Provide the Services
• •Maintain security and prevent fraud
• •Comply with legal obligations
• •Resolve disputes and enforce agreements

When personal information is no longer needed, we delete it or de-identify it, subject to technical and legal limitations.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information.

No method of transmission or storage is 100% secure.

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information, contact rowan@botway.ai.

Your Rights

California provides rights to know, delete, correct, opt out of sale/sharing, limit use of sensitive personal information, and equal treatment (non-discrimination).

Do Not Sell or Share

If Botway "sells" or "shares" personal information as those terms are defined by California law, we will provide a clear and conspicuous mechanism titled "Do Not Sell or Share My Personal Information," consistent with California Civil Code section 1798.135.

Global Privacy Control (GPC)

Where legally required, we will treat user-enabled opt-out preference signals such as the Global Privacy Control as valid requests to opt out of sale/sharing.

Authorized Agents

You may use an authorized agent where permitted by law; we may require proof of authorization and identity verification.

No Warranties

To the maximum extent permitted by law, the Services are provided "AS IS" and "AS AVAILABLE," without warranties of any kind (express, implied, or statutory), including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or availability.

No Guarantee of Service

We do not guarantee uptime, uninterrupted operation, lead response success, leasing outcomes, pricing performance, or data accuracy.

Limitation of Liability

To the maximum extent permitted by law:

• •Botway will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost rent, vacancy losses, lost data, or business interruption.
• •Botway's total liability for all claims relating to the Services or this Privacy Policy will not exceed (a) the total fees paid by you to Botway for the Services in the twelve (12) months preceding the event giving rise to the claim, or (b) if no fees were paid, $0.

This limitation applies even if a remedy fails of its essential purpose, to the extent permitted by law.

Indemnification

You agree to indemnify and hold harmless Botway from claims arising out of:

• •Property listings or content you upload
• •Your communications with tenants/buyers/sellers
• •Alleged fair housing violations relating to your use of the Services
• •Misuse of the Services or violation of law

Jurisdiction

This Privacy Policy is governed by New York law (without regard to conflict of laws principles), and venue for disputes will be in New York County, New York, to the extent permitted by law.